Contact Our Support Team
Need assistance? Our support team is ready to help you with any technical issues, questions about gameplay, or concerns about in-app purchases.
Response Time: We typically respond within 24-48 hours during business days.
When to Contact Support
Please reach out to us for any of the following issues:
Technical Issues:
- App crashes or freezing during gameplay
- Problems with game loading or performance
- Issues with sound or visual effects
- Connectivity or syncing problems
- Compatibility issues with your device
Purchase-Related Issues:
- Problems with coin purchases
- Missing purchased items or themes
- Refund requests
- Billing questions
- Payment processing errors
Gameplay Questions:
- How to unlock new themes and features
- Understanding game mechanics and rules
- Level progression questions
- Account or progress issues
Quick Troubleshooting Tips
Before contacting support, try these common solutions:
App Performance Issues:
- Close and restart the Lumivy app
- Restart your device
- Ensure you have the latest version of Lumivy from the App Store
- Free up storage space on your device (at least 1GB recommended)
- Close other running apps to free up memory
Purchase Problems:
- Check your internet connection
- Verify your Apple ID payment method
- Restart the app and check if items appeared
- Check your App Store purchase history
Game Progress Issues:
- Ensure you're playing on the same device
- Check if you've completed the required challenges
- Verify you have enough coins for purchases
- Restart the app to refresh your progress
Information to Include When Contacting Support
To help us assist you more efficiently, please include the following information:
Device Information:
- Device model (iPhone 12, iPad Pro, etc.)
- iOS version
- Lumivy app version
- Available storage space
Issue Details:
- Detailed description of the problem
- When the issue started
- Steps you've already tried
- Screenshots or videos if applicable
- Error messages (if any)
Purchase Information (if applicable):
- Transaction ID from App Store
- Date and time of purchase
- What you were trying to purchase
- Whether payment was processed
What to Expect
When you contact our support team:
Our Commitment:
- Email responses within 24-48 hours during business days
- Phone support available for urgent issues
- Personalized assistance tailored to your specific issue
- Follow-up until your issue is completely resolved
- Professional and friendly customer service
App Store Reviews
Love Lumivy? We'd appreciate your feedback on the App Store! Your reviews help us improve the game and help other players discover our puzzle experience.
If you're experiencing issues, please contact us directly before leaving a review so we can help resolve any problems.
Rate Lumivy on App Store